If walks are cancelled or rescheduled with less than one business day (24-hours) notice, there is a 50% cancellation fee. The cancellation fee is $10 for half-hour walks ($12.50 for two dogs) and $14.25 for one-hour walks ($16 for two dogs). If two business days' notice (48-hours) is given, there is a 25% cancellation fee. The cancellation fee is $5 for half-hour walks ($6.25 for two dogs) and $7.13 for one-hour walks ($8 for two dogs). If more than two business days' notice is given, there is no cancellation fee for the walk.
Our business hours are Monday through Friday, 8am-4pm, and our office is closed on statutory holidays. If you need to cancel or change a service on short notice, please email Jillian and copy your pet care provider using [theirfirstname]@PawsitivePooch.ca to ensure they are made aware as soon as possible.
If the dog-walker shows up for the walk and the dog is unavailable for any reason, the full service fee will be charged.
We understand that sometimes changes happen outside of one's control, however we must pay our staff a fair wage and be considerate of their time as well, so unfortunately there are no exceptions to our cancellation policy. This policy is discussed at all meet-and-greet appointments. If you have any questions, please contact us.
Thank you for your understanding.
If more than 48-hours notice (two business days) is given, there is no cancellation fee and services can be rescheduled.
Training appointments are pre-paid and there is a $50 non-refundable cancellation fee for all appointments, regardless of circumstance or notice given. This cancellation fee cannot be applied to future or rescheduled appointments. Due to the very high demand for our training services this allows us to meet the needs of our clients and make the most effective use of our time.
From Elie MB to River Heights in Winnipeg
Please feel free to contact us with any questions.
For a list of our services and fees please visit www.pawsitivepooch.ca/services.html
All of our pet sitters are certified in emergency pet first aid, have a criminal records clearance, and are bonded under our insurance policy.
Providing Professional Pet Care in Manitoba since 2010.
Professional Dog Training
From Elie Manitoba to River Heights in Winnipeg
Payment can be made through e-transfer, PayPal, cash, or cheque.
Please note that dates are not confirmed until deposit is received.
There is a $20 NSF fee for all dishonoured cheques.
A minimum $50 non-refundable deposit is required for all boarding and pet-sitting services. The deposit will be higher for long-term bookings, please click here for details on our pet-sitting and boarding booking policies.
For more information on our various pet sitting service options, please click here.